POLICIES

     

LIMITED WARRANTY

WARRANTY: JPC CONTROLS WARRANTS ITS NEW PRODUCTS TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER THE SERVICE FOR WHICH THEY ARE INTENDED. THIS WARRANTY IS EFFECTIVE FOR TWELVE MONTHS FROM THE DATE OF SHIPMENT.

EXCLUSIONS:  THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY  OR FITNESS FOR A PARTICULAR PURPOSE.

JPC CONTROLS IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

NO PERSON OTHER THAN AN OFFICER IS AUTHORIZED TO GIVE ANY OTHER WARRANTY OR ASSUME ANY LIABILITY.

REMEDIES: THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY SHALL BE:  (1) THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS OR PRODUCTS, WITHOUT CHARGE.  (2) AT THE OPTION OF JPC CONTROLS, THE REFUND OF THE PURCHASE PRICE.

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SUPPORT POLICY

JPC CONTROLS PROVIDES SUPPORT FOR ALL THE UNITS IT PRODUCES.  IF THE UNIT HAS A PRIVATE LABEL, SUPPORT SHOULD BE INITIATED THROUGH THE DISTRIBUTOR OR OEM.  IF THE UNIT IS A PROCON UNIT, SUPPORT CAN BE OBTAINED DIRECTLY THROUGH JPC.  IF THE DISTRIBUTOR OR OEM IS NO LONGER AVAILABLE, JPC WILL PROVIDE DIRECT SUPPORT.   

IF YOU HAVE A UNIT WHICH WAS BUILT BY JPC CONTROLS AND YOU ARE NOT SURE WHERE TO GET SUPPORT OR YOU ARE HAVING DIFFICULTLY GETTING SUPPORT, PLEASE CALL US DIRECTLY AND WE WILL GET YOU THE SUPPORT YOU NEED.

IN WARRANTY UNIT WILL BE COVERED BY ITS ORIGINAL WARRANTY UNLESS IT IS FOUND TO BE FIELD DAMAGED (E.G. OVER VOLTAGE, MISSING PARTS, UNIT DROPPED, FLUID DAMAGE, CORROSION DAMAGE, ETC.). 

OUT OF WARRANTY:  UNIT CAN BE REBUILT FOR A FLAT RATE OF 1/2 THE PRICE OF A NEW UNIT. REBUILT UNITS INCLUDE A 6 MONTH LIMITED WARRANTY.  IF CUSTOMER WISHES, THE UNIT MAY BE ABLE TO BE UPGRADED TO A MORE CURRENT VERSION AT SAME TIME AS THE REBUILD.  AN ADDITIONAL CHARGE WOULD APPLY.

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REBUILDING POLICY

JPC CONTROLS OFFERS AN 'OUT OF WARRANTY' REBUILDING SERVICE.  THE FOLLOWING IS AN OUTLINE OF THE GENERAL TERMS OF THIS SERVICE.

  1. ONLY THE OEM OR DISTRIBUTOR WHO ORIGINALLY PURCHASED THE UNIT MAY RETURN IT FOR SERVICE, UNLESS (1) THE OEM/DISTRIBUTOR HAS GRANTED THE SERVICE RIGHTS TO ANOTHER PARTY (2) THE OEM/DISTRIBUTOR IS NO LONGER AN ACTIVE JPC CUSTOMER.

  2. JPC ONLY REBUILDS UNIT, WE DO NOT REPAIR THEM.  THIS INSURES THAT THE UNIT WILL PROVIDE THE BEST LONG RANGE SERVICE TO THE USER.

  3. THE CUSTOMER IS RESPONSIBLE FOR ALL FREIGHT CHARGES.

  4. THE CUSTOMER MUST OBTAIN AN RMA NUMBER PRIOR TO RETURNING A UNIT.  ALL UNITS MUST BE ASSIGNED A VALID PURCHASE ORDER PRIOR TO BEING SCHEDULED.  ANY UNIT HELD FOR 30 DAYS WITHOUT A PURCHASE ORDER WILL BE RETURNED. (TO REQUEST AN RMA NUMBER PLEASE CONTACT support@jpccontrols.com OR CALL JPC CONTROLS)

  5. A PRELIMINARY EVALUATION TO DETERMINE THAT THE UNIT CAN BE REBUILT WILL BE FURNISHED UPON REQUEST.  THIS IS NOT A FAILURE ANALYSIS, BUT SIMPLY AN INDICATION THAT THE UNIT DOES NOT HAVE TO BE SCRAPPED.

  6. A UNIT THAT IS NOT SUITABLE FOR REBUILDING WILL BE DESIGNATED AS 'SCRAP'.  THE CUSTOMER WILL BE GIVEN THE OPTION OF EITHER HAVING THE UNIT RETURNED OR SCRAPPED IN HOUSE.  THIS SERVICE IS PERFORMED AT 'NO CHARGE'.

  7. GENERALLY, IF A UNIT IS TO BE REBUILT AND THERE IS 'NO PROBLEM FOUND', IT WILL BE RETURNED TO THE CUSTOMER AT 'NO CHARGE', UNLESS SPECIFIC ARRANGEMENTS TO THE CONTRARY HAVE BEEN MADE.

  8. RETURNED UNITS ARE PROCESSED LIKE NORMAL ORDERS, EXCEPT WITH A SHORTER LEAD TIME.  THEY ARE SCHEDULED WITH A VARIABLE LEAD TIME (CURRENTLY 4 WEEKS).  PREMIUM TIME FOR FASTER SERVICE IS AVAILABLE AT AN ADD OF 5% PER WEEK, SUBJECT TO AVAILABILITY.

  9. ALL REBUILT UNITS HAVE A 6 MONTH LIMITED WARRANTY.

  10. THE COST OF REBUILDING 'OUT OF WARRANTY' UNITS IS FIXED AT 1/2 OF THE CURRENT NEW PRICE.

  11. ALL REBUILT UNITS WILL GO THROUGH THE SAME BURN-IN AND TESTING AS A NEW UNIT.

  12. A REPORT ON THE CAUSE OF THE FAILURE IS AVAILABLE UPON REQUEST.  THE REPORT IS ONLY AVAILABLE AFTER THE UNIT IS REBUILT, SINCE THE ONLY RELIABLE WAY TO KNOW THE CAUSE OF FAILURE IS TO FIX THE UNIT AND PROCESS IT THROUGH BURN-IN AND FINAL TESTING. 

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JPC CONTROLS

3081 Elm Point Industrial Dr., St. Charles, MO  63301

Phone:  636-946-3300    Fax:  636-724-2492    Email:  sales@jpccontrols.com

www.jpccontrols.com

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